Privacy Policy

SRB Power Limited – Privacy Policy

Updated: March 2020

SRB Power Limited, Unit 5d Baker House, Manorway Industrial Estate, Curzon Drive, Grays, Essex. RM17 6BG. Email: sales@srbpower.com respect the privacy rights of its customers and recognise the importance of protecting their personal data.

This SRB Power Limited Privacy Policy (the "Privacy Policy") provides information relating to the collection, processing, use and privacy of information we collect through communication with our customers. The information will primarily be collected by telephone, email, eBay and by contact and orders through srbpower.com. SRB Power Limited is solely responsible for the data processing activities under this Privacy Policy and is the data controller as defined by the General Data Protection Regulation (Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 – "GDPR"). Most importantly, we will not sell your data to any third party.

1 What Information We Collect and Process

1.1 Information about Your Person

For the processing of your order, SRB Power Limited will collect your Name, Residential Address, Shipping Address, Email address, Telephone contact number(s) and Payment information such as Credit/Debit card number or PayPal details. The provision of this information is necessary to process an order, communicate efficiently and effectively and to handle the shipment of goods as required.

1.2 Information Related to your contact and purchases made with SRB Power Limited.

In order to process and fulfil your request and/or order efficiently and effectively with SRB Power Limited, the information about your person may be shared with our suppliers (for the purpose of drop shipping or to obtain a quote for drop shipping of items prior to an order). Depending on the payment method you choose, you will provide payment data to our payment partner, WorldPay, or to PayPal to enable the transaction. If you pay by credit card, you need to provide credit card information (credit card number, expiration date and security code) to enable the transaction.

1.2.1 Klarna

In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.

General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy policy.

1.2.2 Stripe

We use Stripe for payment, analytics, and other business services. Stripe collects identifying information about the devices that connect to its services. Stripe uses this information to operate and improve the services it provides to us, including for fraud detection. You can learn more about Stripe and read its privacy policy at https://stripe.com/privacy.

1.3 Cookies and Similar Technology

1.3.1 General Information

Websites, Digital Products and online content offered by SRB Power Limited may use cookies and other similar technologies. Cookies are small files downloaded to your device. Cookies help us to ensure the safety and smooth functionality of our services (security cookies and session cookies) and to collect information about the preferences of users in order to make our online offers more attractive for users (tracking cookies).
The security and session cookies that we serve are necessary to provide you with the service you have requested. For example, we serve cookies that enable us to authenticate you when you use the SRB Power Limited website and to maintain your online session. We also serve cookies that enable us to remember any preferences you have chosen.
Most browsers are automatically set to accept cookies. You can often set your browser to notify you when you are sent a cookie and you may also be able to elect not to accept cookies by changing the designated settings on your User Device. However, not utilizing cookies may prevent you from using certain functions and features of the SRB Power Limited website.

1.3.2 Google Analytics

Our website, Digital Products and/or online features use Google Analytics, a web analysis service of Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; "Google"). Google Analytics uses cookies that are stored on your computer and facilitate the analysis of your use of our website, the Digital Products and the online features. The information generated by the cookie about your use of our website, the Digital Products and the online features is transmitted to Google and stored by Google on servers located in the United States. If IP anonymisation has been activated, the IP address of users located within a country of the European Union or in other states contracting to the Agreement on the European Economic Area will be shortened. Only in exceptional cases will a complete IP address be transferred to a Google server in the United States and shortened there. IP anonymisation is activated. On our behalf, Google will use this information for the purpose of evaluating the website, the Digital Products and the online features for us, in order to compile reports on the activity on the website, the Digital Products and the online features, and to provide other services relating to the activity and internet usage for us. Google will not associate the IP address transferred in the context of Google Analytics with any other data held by Google.
For further information please visit https://support.google.com/analytics/answer/6004245?hl=en.

1.3.3 Google Remarketing Technology

Our website uses the Google Remarketing technology which is a service from Google.

2 How Information Is Used – Purposes of Processing

2.1 Providing the Service

We collect and further process the information we collect in order to:

  • Handle and process your enquiry for products and/or services provided by SRB Power Limited
  • Handle and process your enquiry for products and/or services provided by our suppliers for goods (in the case of drop shipping to you) and services (in the case of our selected freight agents and parcel carriers).
  • Provide consumer support.

2.2 Fraud Prevention and Prevention of Other Illegal Activities

We may process the collected information as far as necessary to prevent fraud, potentially illegal or offensive activities, or to enforce our rights or the rights of our customers. The legal basis for this processing is Art. 6 para. 1 (f) GDPR. The legitimate interest we pursue is the prevention of fraudulent and illegal activities; the protection of our systems and networks, and the enforcement of our legitimate rights and rights of our customers

2.3 Customised Offers and Recommendations

We may also process Your Information for purposes of customised marketing, so that content, products and services can be tailored to meet your needs and the recommendations and offers displayed to you via the website or other online activities can be customized accordingly. 
The legal basis for this processing is Art. 6 para. 1 (f) GDPR. SRB Power limited has a legitimate interest in processing your information for such purposes of customised marketing as it avoids displaying recommendations and offers that are irrelevant for the user. Customized recommendations and offers have an increased relevance to the user and thus improve the online experience for the benefit of the user. 


3 Marketing and Advertising Messages

SRB Power Limited may send you marketing and advertising messages about products, offers and services of SRB Power Limited or third parties to your email address. You can withdraw your consent to receive marketing and advertising messages as described above at any time by changing your settings in your SRB Power Limited online account accordingly, or contacting us by telephone, text, email or other method. 
We may also use your collected information to customise such marketing and advertising messages as well as collect information on whether you opened such messages and which links in their text you followed.
The legal basis for using your information to customise the marketing messages and for processing information on whether you opened such messages and which links in their text you followed is Art. 6 para. 1 (f) GDPR. SRB Power Limited has a legitimate interest in processing your information for customising marketing and advertising messages you agreed to receive as it avoids that you receive marketing and advertising messages that are not relevant for you. Collecting information on whether you opened such messages and which links you followed helps us to understand which messages and links are of increased relevance for you and to optimize any future marketing and advertising messages for your benefit. 
You have the right to object at any time to the processing of your information for such customised marketing purposes. To exercise this right you may at any time contact us as provided in Section 9 of this Privacy Policy

4 User Communications

When you send an email or other communication to SRB Power Limited, we use those communications in order to process your inquiries and respond to your requests. 
The legal basis for this processing is the provision of the service you have requested (Art. 6 para. 1 (b) GDPR).

5 Who Has Access to Your Information

5.1 SRB Power Limited may share your information and use it in accordance with this Privacy Policy as follows:

  • If you make an enquiry or order, we may need to pass some or all of your information to a third party supplier for the purpose of obtaining a shipping quotation, or to enable goods to be shipped to you.
  • We will need to share some or all of your data to our parcel carrier or freight handler to effect delivery of your ordered goods.

5.2 Depending on your country of residence, we may also share your information with our third party distributors that provide delivery services in connection with your enquiry or order. Your information will be used in accordance with this Privacy Policy and only as far as this is necessary for performing consumer support services. The legal basis for sharing your information with our third party distributors is the performance of the consumer support services (Art. 6 para. 1 (b) GDPR).

6 Storage Time

We will store your information as long as necessary to fulfil the purposes for which the information is collected and processed or – in the case of orders placed, we will retain your information as well as information relating to the goods and/or services which you have purchase from us, to enable us to provide a full and complete after care service including, but not limited to, warranty of goods and ability to search and know the details of previous purchases, such as, for example, to know the exact make/model/size/fitment/offset/colour of an alloy wheel which is in need of replacement for any reason.

In particular:

  • If you terminate your Account by contacting us as outlined in Section 9 of this Privacy Policy, your personal data will be deleted. Please note that SRB Power Limited is required to retain certain transactional data from you used under statutory commercial and tax law for a period of up to ten (10) years.
  • If you withdraw your consent on which a processing of your personal data, we will delete your personal data without undue delay to the extent that the collection and processing of the personal data was based on the withdrawn consent.
  • If you exercise a right to object to the processing of your personal data, we will delete your personal data that we processed for the purpose to which you objected without undue delay, unless another legal basis for processing and retaining this data exists or unless applicable law requires us to retain the data.

7 Your rights under GDPR

In particular, but without limitation, you may have the following rights under applicable European data protection law:

  • Right of access: You have the right to obtain confirmation from us as to whether or not we process personal data from you and you also have the right to at any time obtain access to our personal data stored by us. To exercise this right you may at any time contact us as provided in Section 9 of this Privacy Policy.
  • Right to rectification of your personal data: If we process your personal data, we shall endeavour to ensure by implementing suitable measures that your personal data is accurate and up-to-date for the purposes for which your personal data was collected. If your personal data is inaccurate or incomplete, you have the right to obtain the rectification of such data. To exercise this right you may at any time contact us as provided in Section 9 of this Privacy Policy.
  • Right to erasure of your personal data or right to restriction of processing: You may have the right to obtain the erasure of your personal data or the restriction of processing of your personal data. To exercise this right you may at any time contact us as provided in Section 9 of this Privacy Policy.
  • Right to withdraw your consent: If you have given your consent to the processing of your personal data, you have the right to withdraw your consent at any time, without affecting the lawfulness of processing based on the consent before the withdrawal. To exercise this right you may at any time contact us as provided in Section 9 of this Privacy Policy.
  • Right to data portability: You may have the right to receive the personal data concerning you and which you have provided to us, in a structured, commonly used and machine-readable format or to transmit those data to another controller. To exercise this right you may at any time contact us as provided in Section 9 of this Privacy Policy.
  • Right to object: You may have the right to object to the processing of your personal data as further specified in this Privacy Policy.
  • Right to lodge a complaint with supervisory authority: You have the right to lodge a complaint with a data protection supervisory authority located in the European Union. You may contact the Hesse Data Protection Supervisor.

 

 

8 Data Protection Officer

  • SRB Power Limited. Unit 5D Baker House, Manorway Industrial Estate, Curzon Drive, Grays, Essex. RM17 6BG. Attn.: Data Protection Officer. dan@srbpower.com

9 Contact

  • If you - with regard to SRB Power Limited being the controller - have any questions about this Privacy Policy, about SRB Power Limited’s data processing activities or if you want to exercise any of your rights under GDPR, please contact:
    - SRB Power Limited. Unit 5D Baker House, Manorway Industrial Estate, Curzon Drive, Grays, Essex. RM17 6BG. By email sales@srbpower.com